Have a question? We’re happy to help. Email tavi@capytale.com or use the form below.

Apparel orders & tracking

For apparel purchased on this website, we can help with product questions, order status, and shipping issues. Include your order number and the email used at checkout.

Apparel is made to order. Allow 2–7 business days for production before shipping; shipping time is additional. Check your shipping confirmation for tracking, and see our Shipping Policy for published estimates. Delivery times are estimates, not guarantees.

Shipping problems

If your apparel order is delayed, lost, or arrives damaged, email us with your order number and tracking details. For damaged, defective, misprinted, or incorrect items, contact us within 30 days of delivery and include a clear photo of the issue. See our Refund Policy for details.

Books purchased through Amazon

Amazon handles purchasing and fulfillment for books bought there. For tracking, delivery problems, returns, or refunds, use your Amazon order information and Amazon’s support channels. Capy Tales cannot manage those Amazon orders directly, but we’re happy to answer questions about our stories.