Refund policy

Every Capy Tales Media apparel item is printed on demand, made to order just for you. Because each item is custom-made, we do not accept returns or exchanges for buyer's remorse, incorrect size ordered, or change of mind. Please review our size charts carefully before ordering.

Damaged, defective, or misprinted items: If your order arrives damaged, defective, or with a printing error, we will gladly replace it or issue a refund at no cost to you. Contact us at tavi@capytale.com within 30 days of delivery with your order number and a clear photo of the issue.

Wrong item received: Contact us within 30 days and we'll make it right.

Lost in transit: If tracking shows your package was lost, contact us and we'll work with our fulfillment partner to resolve it.

Approved refunds are issued to your original payment method. Questions? Email tavi@capytale.com.